We've gathered the questions we hear most often from customers across Newcastle and Tyneside. If anything below doesn't quite cover your situation, just get in touch — every move is a little different and we're always happy to talk it through.
Do you cover my area?
We're based in Gosforth and cover the whole of Newcastle upon Tyne and Tyneside — Jesmond, Heaton, Kenton, Fawdon, Kingston Park, the city centre, the coast and far beyond. If you're not sure, just ask; we travel widely and also handle long-distance moves.
How much will my move cost?
It depends on the size of the move, the distance, access at both ends and whether you want extras like packing. We always give a free, fixed quote up front so you know exactly what you'll pay — no hourly surprises and no hidden fees.
How far in advance should I book?
The sooner the better for busy dates like Fridays and month-ends, but we also take on short-notice and same-day jobs whenever we have a van free. If you need us quickly, call and we'll do our best to fit you in.
Do you provide boxes and packing materials?
Yes — we can supply boxes, tape, bubble wrap and protective materials, and we offer a full or partial packing service if you'd rather leave it to us. Just let us know when you request your quote.
Can you dismantle and reassemble furniture?
Absolutely. We routinely take apart beds, wardrobes and flat-pack furniture for transit and rebuild them at the other end. Mention any items that need it when you book so we bring the right tools.
Do you work weekends and evenings?
We work seven days a week, from 7am to 8pm, with no weekend or evening surcharge. We'll fit around your completion date, tenancy deadline or day off.
What about parking and access?
Knowing the access at both ends helps us plan. If parking is tight or a permit or suspension is needed, let us know and we'll advise. Our local knowledge of Tyneside streets means we're used to tricky spots.
Do you take items to the tip or charity?
Yes — as part of a house clearance or move we can dispose of unwanted items responsibly, recycling and donating wherever possible rather than sending things straight to landfill.
How do I pay?
We'll confirm accepted payment methods when you book. Payment is straightforward and, because your quote is fixed, there are no surprise totals to settle at the end.
What if I need to change or cancel?
Life happens — just let us know as soon as you can and we'll do our best to rearrange. We'll explain any terms clearly when you book so there are no surprises.
Will the same team do the whole move?
Yes — you'll have a consistent, friendly team from start to finish, so there's no handover confusion and everyone knows exactly where your things need to go.
Still have a question?
We've tried to cover the things people ask most, but every move throws up its own quirks — an unusual item, an awkward access situation, a tight timescale, or a question about something we haven't mentioned here. Please don't hesitate to get in touch. A quick phone call is often the fastest way to get a clear answer, and there's never any obligation to book. We'd far rather you asked and felt confident than worried about something unnecessarily.
You can reach us seven days a week between 7am and 8pm on 07355 711 600, or email info@manvangosforth.co.uk and we'll reply as soon as we can. If you're ready to get moving, the quickest next step is a free, fixed quote.
